The website
This website describes cleaning and pest control services in Dubai and lets you start an enquiry on WhatsApp. Content is provided for information. Service details on a given visit are confirmed in the conversation before the team attends.
WhatsApp requests and availability
This section is about enquiries started on this website or WhatsApp. It is not a Cleaning Zone booking.
Sending a message is not an automatic booking. Heroes Zone confirms requirements, timing and whether the visit can go ahead.
Cleaning and pest control are separate visits even if you ask for both.
Your responsibilities
Provide accurate property and access information. Arrange access at the agreed time. Tell us about anything that affects the visit before the team arrives.
Pricing
This website does not publish a price list. Any amount for a visit is confirmed with you for that job. VAT wording is not stated here as a general rule until it is confirmed for public use.
Changes and cancellations on WhatsApp
If you need to change or cancel a visit arranged on WhatsApp, tell us on WhatsApp as soon as you can. We do not publish a cancellation fee in these terms because none has been confirmed as a public rule.
Cleaning Zone account
Cleaning Zone accounts are created when you register with your phone number. Sign-in uses a verification code sent to that phone. Keep the number available, because the same check is used if you delete the account in the app.
You are responsible for the activity on the account after you sign in. Give accurate profile details, including the name and email you want us to use.
Mobile bookings and availability
A booking in Cleaning Zone is a request for a service at the address and time you select in the app. It is separate from a WhatsApp enquiry.
The app shows the times and services it can offer when you book. Heroes Zone still needs the visit to be one we can attend. If a slot is no longer available, the booking cannot proceed on that slot.
Service scheduling
The schedule for an app booking is the date and time you select, subject to availability in the app. Arrive-by timing for the team is the visit window confirmed for that booking.
Give a reachable address and access instructions in the booking. If access fails at the agreed time, the visit may not be completed.
Recurring bookings
A recurring plan repeats a service on the schedule you choose in the app. Each visit under the plan is still a booking that needs an available slot.
An active recurring plan stays in place until you cancel it in the app. The account cannot be deleted while a recurring plan is still active.
Payments
The app shows the amount for that booking before you confirm it. You can pay with cash or with wallet credit, including a partial wallet amount, as offered on the review screen.
This website still does not publish a general price list. VAT is not stated here as a general public rule.
Wallet and credits
Wallet credit is a balance on your Cleaning Zone account. When you apply it to a booking, the app records the amount used.
These terms do not state that unused wallet credit is refundable, and they do not state an expiry date. If a balance is still above zero, the app will not delete the account.
Loyalty and referrals
Loyalty activity and referrals are features of the Cleaning Zone account. When the app offers conversion of loyalty into wallet credit, that conversion follows the screen you confirm.
These terms do not set a points value, a referral reward, or a qualification rule beyond what the app shows for that programme.
Promotional offers
Coupons and special offers apply only as stated on that offer in the app. An offer can be limited by the service, the date, or the conditions shown there.
These terms do not republish individual promotions.
Cancellation and rescheduling in the app
The app lets you cancel a booking and cancel an active recurring plan. Cancel the open booking, or complete it, before you delete the account. Cancel an active recurring plan before you delete the account.
We do not publish a cancellation fee, a rescheduling fee, or a refund rule in these terms, because none has been confirmed as a public rule. If you need a visit moved and the app does not offer that change, contact Heroes Zone and we will tell you what is possible for that booking.
Customer responsibilities in the app
Use a phone number you control. Provide a correct address and access details. Meet the team at the agreed time, or tell us before the visit if access will not be possible.
Do not share the verification code from an SMS with anyone, including in an email to us.
Account deletion
You can delete the Cleaning Zone account from Profile, then Edit Profile, then Delete Account, after phone verification. If you cannot open the app, email us. The account deletion page explains both paths.
Read Account deletion before you start. Deletion is not available while you have open work, an active recurring plan, or a wallet balance above zero.
Intellectual property
Text, branding and photographs on this website belong to Heroes Zone or their licensors. You may not copy the site to run another service business.
Limits
The website and the app may be unavailable at times. We do not promise inspection outcomes, licences or ratings on these pages. Workmanship for a specific visit is handled in the confirmed brief for that visit.
Contact
Use WhatsApp or the contact page to reach Heroes Zone about these terms or a website service request.
For a Cleaning Zone account deletion request when you cannot open the app, email info@herozonecleaning.com.