Delete your account in the app
Open Cleaning Zone. Go to Profile. Open Profile, which is the Edit Profile screen. Choose Delete Account.
Read the warning, then continue to phone verification. Cleaning Zone sends a code to the phone number on the account. Enter that code in the app and confirm Delete Account.
Enter the code only inside Cleaning Zone. Do not send the code, or any password, to Heroes Zone by email, WhatsApp or phone.
If you cannot open the app
This website does not have a contact form, and it does not delete an account when you submit this page. The contact page is for WhatsApp, phone and email. It does not send an account-deletion form.
If you cannot use the in-app steps, email info@herozonecleaning.com with the subject Account deletion request. That address is the company email published on the contact page. The email is a request to our team. It does not delete the account by itself.
Write from an address you can read, because we may reply before the request is processed.
What we may ask
So we can match the request to the right account, include the phone number registered on Cleaning Zone and the name on the profile.
We may reply to confirm that you sent the request. We will not ask you for a password or for an SMS verification code.
What is removed
Account deletion removes the mobile account information used to sign in and to show your profile. Saved addresses are removed. Push notification device records and notification preferences are removed.
Specified customer and booking fields are replaced or cleared. That includes the name, phone, email, address, map location and visit notes stored on the booking, recurring plan and related customer records we update for this purpose. The sign-in link on our side is closed, and we ask Firebase to remove the phone sign-in.
You will not be able to use that Cleaning Zone account after deletion completes.
What may be kept
Deletion does not erase all personal information. The booking, order and plan records themselves can remain after the personal fields above are replaced.
Financial, accounting, operational and audit records are retained. Some historical documents and staff records may still contain a name, phone number or address where that information is needed for the visit or the accounts.
We do not publish how long those retained records are kept.
Open bookings, recurring plans and wallet balance
The app will not delete the account while there is open work, while an active recurring plan exists, or while the wallet balance is above zero.
Complete or cancel the open booking first. Cancel the active recurring plan in the app first. If the wallet balance is above zero, the app asks you to use it or contact support before deletion. These terms do not state that a remaining balance is refunded.
After those blocks are cleared, use the in-app steps again, or email the request if you still cannot open the app.