Who we are
Heroes Zone provides cleaning and pest control services in Dubai. This website is the public marketing site at herozonecleaning.com.
Cleaning Zone is the Heroes Zone customer app. It is separate from a WhatsApp enquiry on this website. A message on WhatsApp is not a booking in the app, and a booking in the app is not a message on this website.
Website and WhatsApp enquiries
If you message us on WhatsApp or send an enquiry, you may share a name, contact number, property details, community, service interest, photos and timing. We use that information to understand the request and reply.
We do not run an online booking checkout on this website. This website does not have a customer login.
Website use
The site is delivered as pages you can read in a browser. We do not currently operate a public analytics product on this site. If that changes, this policy will be updated.
The browser may store cookies that are strictly needed for the site to function. We do not describe advertising cookies that we do not use.
Enquiries sent on WhatsApp are processed on WhatsApp’s systems as well as by Heroes Zone staff who handle the conversation. Please read WhatsApp’s own terms for how that service handles messages.
App store listings are not linked from this website until official store URLs are live.
Cleaning Zone account
Cleaning Zone uses Firebase phone authentication. You sign in with a phone number and a verification code sent to that phone. We store the phone number and the sign-in identifier needed to recognise the account.
Your profile can include your name, email, phone number, and optional details you choose to save, such as a photo, date of birth and gender. We use the profile to run the account and to contact you about a booking.
Addresses and booking locations
You can save addresses in the app and choose a location for a booking. That can include a written address, building and apartment details, a map pin, and a place selected with Google Maps.
We use that location so the team can attend the visit and so you can reuse a saved address. Location is used to place the service address. It is not described here as a background tracking product.
Bookings and recurring services
When you book in Cleaning Zone, we store the service, schedule, address, notes you add, and the status of that booking. A recurring plan stores the repeating service and the details needed to create its visits.
Those records are operational booking records. They are separate from a WhatsApp enquiry that never becomes a booking.
Payments and transaction history
For a booking in the app, we record the payment method you choose and the amount applied. The app currently offers cash and wallet credit, including a partial wallet amount.
Wallet activity is kept as a transaction history of credits and debits on that wallet. We use these records to operate the booking and the wallet.
Wallet, loyalty and referrals
The app has a wallet balance, loyalty activity, and referrals. Loyalty activity in the app can be converted to wallet credit when that option is offered. A referral is tied to your account so the programme can record it.
This policy does not set the value of a point, a referral reward, or an expiry date. Those appear in the app when a programme is offered.
Coupons and special offers
If you apply a coupon or open a special offer in the app, we store that it was used with the related booking or account so the offer can be applied.
Each offer is limited to what that offer says in the app. This policy does not restate individual promotions.
Push notifications
If you allow notifications, the app stores a device token and related device records so we can send booking and account messages to that device. You can turn notifications off in your phone settings.
Notification preferences and the messages we send through the app are stored so delivery can be managed.
Firebase and Google Maps
Phone sign-in is provided by Firebase. Firebase also supports push notifications to the device token. Please read Google’s Firebase documentation for how that service handles authentication and messaging.
Address search and the map pin use Google Maps. Please read Google’s Maps terms for how that service handles the search and the map.
Account deletion and retained records
You can delete a Cleaning Zone account in the app, or ask us by email if you cannot open the app. The steps are on the account deletion page.
Account deletion explains the in-app path and the email request.
Account deletion removes mobile account information and replaces specified customer and booking fields, including name, phone, email, saved address and map location on those records. It also removes saved addresses, push device records and notification preferences, and it closes the sign-in on our side.
It does not erase every personal detail we hold. Financial, accounting, operational and audit records are retained. Some historical documents and staff records may still contain personal information where we need to keep them. We do not publish a retention period.
Retention
We keep website and WhatsApp enquiry details for as long as needed to handle the request and any follow-up about that visit. We do not publish a fixed retention number that has not been confirmed as a company policy.
After account deletion, the retained business records described above stay in place. This policy does not add a deletion deadline for those records.
Your questions
To ask what information we hold about a WhatsApp enquiry, use that WhatsApp conversation or the contact page.
To ask about a Cleaning Zone account, or to request deletion when you cannot open the app, email info@herozonecleaning.com. Do not send a password or an SMS verification code.